CANCELLATION & RETURNS
- Cancellation policy
- Returns after revocation and in the event of a complaint
- This is how to return goods
I. Right of withdrawal
You have the right to cancel this contract within 14 days without giving any reason. The revocation period is 14 days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.
To exercise your right of withdrawal, you must inform us (Peturo GmbH, Elisabeth Treskow Platz 1, 50678 Cologne, Germany, e-mail: hello[at]mammaly.eu) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter or e-mail sent by post). You can use the attached model withdrawal form for this purpose, which is, however, not mandatory.
II. Consequences of the revocation
If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within 14 days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You only have to pay for any loss in value of the goods if this loss in value is due to handling the goods in a way that is not necessary for testing the condition, properties and functioning of the goods.
Sample cancellation form If you wish to cancel the contract, please complete this form and return it to:
Elisabeth Treskow Platz 1
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of the consumer(s) Date
(*) Cross out where inapplicable.
B. Special notes
If you finance this contract by means of a loan and later revoke it, you are also no longer bound by the loan contract, provided that both contracts form an economic unit. This is to be assumed in particular if we are your lender at the same time or if your lender makes use of our cooperation with regard to the financing. If the loan has already accrued to us when the revocation takes effect, your lender shall enter into our rights and obligations from the financed contract in relation to you with regard to the legal consequences of the revocation or return. The latter does not apply if the subject of this contract is the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives).
If you want to avoid a contractual obligation as far as possible, make use of your right of revocation and also revoke the loan agreement if you are also entitled to a right of revocation for this.
RETURNS AFTER REVOCATION AND IN THE EVENT OF A COMPLAINT
Please note the following general instructions for returns:
Clarification: observance of the instructions are not a prerequisite for the effective exercise of the right of withdrawal in accordance with the section "Withdrawal".
Please avoid damage or contamination of the goods. If possible, the goods should be returned to the seller in their original packaging with all accessories. If the original packaging is no longer in your possession, other suitable packaging should be used to ensure adequate protection against damage in transit and to avoid any claims for damages due to inadequate packaging.
Please note that we can only refund unopened products!
If there are any free products included with your order, please return them as well to receive a full refund. If you keep parts of the products, we can only give you a partial refund.
Returns after cancellation:
If you wish to return an order free of charge by exercising your right of cancellation, you can easily request your free return labels online. Please note that your return is only free of charge if you use the return label generated as follows. Otherwise, the return will be at your expense, as we cannot refund any other postage costs.
THIS IS HOW THE FREE RETURN WORKS:
1. Please send us your order number and your address for generating the return label by email to firstname.lastname@example.org.
2. After checking your request, we will send you all further information by email.
As soon as the package has arrived at the warehouse and has been checked, we will process the refund.
Please note that the refund will be made via the original payment method selected unless otherwise agreed.
Returns in the event of a complaint:
If items are damaged or have other defects, you can of course make a claim. Please contact our customer service using the contact form.
Voluntary right of withdrawal
You have the right to cancel this contract within 30 days without giving any reason.
The voluntary right of withdrawal begins after the expiry of the statutory right of withdrawal (of 14 days) and runs for 16 further days. This gives you a total of 30 days right of withdrawal (14 days statutory, 16 days voluntary).
If you withdraw from this contract under the right of withdrawal, we will reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within thirty days from the day on which it can be proven that the product was returned. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
Your statutory right of cancellation is not affected by compliance with our rules on the right of cancellation and remains in force irrespective of this. Until the expiry of the period for the statutory right of withdrawal, only the statutory conditions listed there apply. Furthermore, the right of withdrawal does not limit your statutory warranty rights, which remain unrestricted.